Settlement allocated wrongly.

I recently settled my MobiMoney on the 31 January 2026, however the settlement was only allocated to my six months loan whereas I only wanted to settle my MobiMoney. I called the call centre after settlement to find out if the settlement had reflected and they said I must check after 24hrs. I did and found that money was allocated wrongly and called for correction of the allocation still never got helped with the call centre customer service agents being useless. Called again today the guy told me the ticket was logged wrong so I must call again after 24hrs. The customs care email nobody responds to the emails. The call centre you’ll call up untill you run out of airtime. This is just frustrating to be honest.

Kindly fix the error please.