TT
Thabisa T
1 reviews | Active since Aug 2020
24 Dec 2020, 14:08
Settlement account but still deducted
I settled my loan account on the 22 Dec, I called them to inform that I have settled the account and they must not deduct from my bank account and they should close my account. I checked my app and my balance is 0.00 but still Finchoice deducted money from my account despite the fact that I’m owing them 0.00. I called their call centre and it’s closed I guess it’s because it’s 24 today. Finchoice reverse my money back that you deduced as I have settled your account. You ruined my Christmas. And close all the accounts I have with you and send a paid up letter. I don’t want to deal with you in future. You are terrible
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Replies (3)
Finchoice's replyOfficial
28 Dec 2020, 12:27Good day,
We thank you for your feedback. We strive to
ensure every customer is satisfied with our service, and we apologise for any
way in which we may have inconvenienced you. Allow us to investigate your query
and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to
ensure every customer is satisfied with our service, and we apologise for any
way in which we may have inconvenienced you. Allow us to investigate your query
and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's reply28 Dec 2020, 12:27
Official
Good day,
We thank you for your feedback. We strive to
ensure every customer is satisfied with our service, and we apologise for any
way in which we may have inconvenienced you. Allow us to investigate your query
and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to
ensure every customer is satisfied with our service, and we apologise for any
way in which we may have inconvenienced you. Allow us to investigate your query
and for one of our customer service consultants to contact you shortly.
The finchoice team
TT
Thabisa T's updateReviewer Update
28 Dec 2020, 14:53No body contacted me.... I need my money back and close the account
TT
Thabisa T's update28 Dec 2020, 14:53
Reviewer Update
No body contacted me.... I need my money back and close the account
Finchoice's replyOfficial
04 Jan 2021, 15:14 Good Day
Our records show that your query has been resolved. If not,
please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not,
please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply04 Jan 2021, 15:14
Official
Good Day
Our records show that your query has been resolved. If not,
please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not,
please let us know so that we can fully resolve your query.
The finchoice team