Settlement

On 22/10/2018 my loan account was paid in full from the amount that was showed on ITC. On 31/10/2018 an amount of R907,68 was deducted from my current account. I phoned that same day to inform and tell them to reverse the amount. I was told by the lady that assist me, that they will reverse the debit order and refund me. Today I phoned again to find out when I will be receiving my money back and was told that the account was not settled because of 25c that was still outstanding on the account after the 22/10/2018. That accumulated interest, service fee, vat on service fee and also the insurance, because of the 25c that was outstanding and did not show on the ITC as part of the settlement. The lady that phoned me back just now told me that the amount on ITC was for September 2018 and not for October 2018. If I ask for a settlement they usually calculate pro-rate on the new month, now Finchoice is making this my problem after the account was settled. I want my refund that was deducted on the 31 Oct 2018 ASAP. Sort this out!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!