NG
Nicole G
1 reviews | Active since Dec 2024
30 Aug 2025, 01:00
Settled loan but still debited
I settled my MobiMoney account this week and upon getting my salary I was still debited. These kinds of things should warrant an instantaneous stoppage of the debit. I should have to be running around now to get my money back. FinChoice confirmed the settlement was reflecting on their side via email, and yet I was still debited. I want my money paid back immediately and don't want to have to chase down anybody. Kindly see that this is rectified.
Helpful (0)
Replies (3)0
Replies (3)Finchoice's replyOfficial
30 Aug 2025, 09:31
Good day Nicole,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's reply30 Aug 2025, 09:31
Official
Good day Nicole,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's replyOfficial
02 Sept 2025, 08:57
Good day Nicole,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply02 Sept 2025, 08:57
Official
Good day Nicole,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's replyOfficial
02 Sept 2025, 09:30
Good day Nicole,
Please be advised that your complaint has been closed. If you have any further concerns, please email us at ***.
The FinChoice Team
Please be advised that your complaint has been closed. If you have any further concerns, please email us at ***.
The FinChoice Team
Finchoice's reply02 Sept 2025, 09:30
Official
Good day Nicole,
Please be advised that your complaint has been closed. If you have any further concerns, please email us at ***.
The FinChoice Team
Please be advised that your complaint has been closed. If you have any further concerns, please email us at ***.
The FinChoice Team
