Settled balances on my loan yet this is not updated.
Good day.
I have paid and settled my finchoice loans on 25/10/2023. this is not update on their system, meaning that money is not allocated. I sent proof of payments and enquiries (*** and ***) were created and just closed without any actions.
I called to enquire and the guy that answer my call said I shoud wait another 24 to 48 hours for the account to be updated. it is now 96 hours and this is not resolved. I sent a complaint to their complains email address and my email went to a black hole.
This tells me that agents at Finchoice don't have any work and they don't do **** there. only the automated processes are reliable. imagine, Machine more reliable more than humans at Finchaice. what the ****.
I am very disappointed and I would like my loans to be updated with correct information.
Regards
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team