Settled account not Updated on the system

I settled my Finchoice account mid April, Finchoice confirmed that they have received the funds but haven't updated their system to reflect the account as PaidUp. I called numerous times and each time I am told that the request has been forwarded to the relevant department and should be resolved within 24hours. I have received sms's with the reference numbers below saying \Your query # has been resolved. We trust that it was resolved to your satisfaction"NOT!!<br> <br> 041527<br> 041528<br> 043518<br> <br> When I do the *120*1048# it shows that I have reached the limit of all the services"