Service is beyond atrocious!!

I recently app**** for a loan with Finchoice MobiMoney. I app**** on the 25/12/2024, upon applying I already had to set up a debit order before the loan application had already been accepted, I end up getting a response on the 26/12/2024 stating that my loan was approved. Thereafter I withdrew the money and it stated that it would take 24 hours to reflect in my bank account. It has been more than 24 hours, it’s about to hit midday. I called their call centre only to be left waiting for a consultant for 30 minutes, I eventually try make use of dialling 1 to leave my name and number to be called back, the option just isn’t working. I’ve sent an email to *** only to be sent an automated email that states that there would be a response within 2 business days. I need this money urgently hence applying for the loan, I don’t have 2 business days to wait on them. I have also contacted them on WhatsApp and I’ve had absolutely no response. The service is atrocious. As I got into Hello Peter and having seen the overwhelmingly negative reviews about this company, I’m nervous now given that they have access to my bank details. They have 3199 total reviews, and only 4% of those reviews are positive. That’s scary. I’ve app**** for loans a few times, only with my bank and I’ve never had to experience this kind of bad service. My bank is usually prompt and now I’m questioning if it’s possible to reverse this entire process because yoh!! I would not recommend it to anyone, and part of me is questioning if I shouldn’t leave it to Hello Peter alone to share a review. I’m questioning if the public shouldn’t be made aware of this on social media platforms because this is SO unacceptable.