Service delivery failure

I paid up and closed my accounts in December 2015.<br> In January 2016, I emailed the team and inquired as to why 2 Finchoice accounts were still reflecting as open at the credit bureau.<br> <br> I just ran another credit check and to my surprise, the two same Finchoice accounts reflect still open and listed as current on my credit record, severely impacting my credit score.<br> <br> I have submitted clearance certificates, sent emails - which were read as I have read receipts on my emails - yet nothing. <br> <br> I expect this to be seen to immediately, not sure why one has to get to this point to get results.