Send client paid up letter but do not clear client

I have used numerous office time/airtime/ bundle time to contact FinChoice with no success. There customer service in general is none existent. I have requested feedback several times and still received none. This is unacceptable .This is now my second Hello Peter complaint about FinChoice I place<br> FinChoice send me a paid up letter. Apologize for the inconvenience and then I still receive daily email and sms's from the attorneys they handed me over to, regarding my outstanding FinChoice account. Upon phoning FinChoice their manager Christelle reply to me that my name does not reflect on their system with any outstanding balance. Why then does the attorneys phone and threaten me. She also said FinChoice did everything they were suppose to do. Ok? Who's responsibility is it to advise the attorneys? MINE? I did not hand myself over to the attorneys!!!! The attorneys also advise me only FinChoice can clear my name with them and on Credit Bureau? Why does a manager from FinChoice not know how their procedures work. Why does the client need to waste their working time/airtime/bundle time to sort FinChoice mess out. Can FinChoice please sort this out a.s.a.p. and clear my name.