EN
Edward N

1 reviews | Active since Dec 2013

22 Aug 2022, 17:17

******** customers

Finchoice has decided to embark on a journey to **** it's client

I say this because I had a mobi money account with them which was settle in February this year, I even paid in about R5 extra to avoid being told stories.

Now fast foward I'm getting calls and texts claiming that I have reversed a debit order on the 18th of last month, I then went and provided them with my july bank statement as proof that no debit order was reversed.

Now upon recipient of the july bank statemen, they come back and claim that the eft payment that was made in february has not been recieved. Even when the payment is showing on my mobi money that funds were actually paid in.

Such can not be accepted as I have statements to show that I owe finchoice nothing.

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Replies (1)
Finchoice
Finchoice's reply22 Aug 2022, 19:15
Official
Good day,
 
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
 
The finchoice team