BV
Brendon V

1 reviews | Active since Mar 2021

24 Feb 2023, 10:30

******** *****ing money

If you would like to be ****med, your money being ****** and them refusing to close your account after almost 6 months of requests via email and phone calls, then Finchoice is for you. Customer service is horrible, untrained support staff, rude and as stated, they refuse to close my account after I have settled it more than 6 months ago. I have contacted my bank to stop the debit orders and I have contacted the ombudsman for this matter. Please note every time I phone they say the cancellation request is on my profile and is still being processed and then they hang up on me without any further information.

0
Replies (2)
Finchoice
Finchoice's reply24 Feb 2023, 11:49
Official
Good day,
 
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
 
The finchoice team 
Finchoice
Finchoice's reply27 Feb 2023, 11:13
Official
Good Day

Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.

The finchoice team