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sibongile N
1 reviews | Active since Nov 2014
04 Jul 2022, 10:00
******** of finchoice
i am writing this with a heavy heart, i have to accounts with this company mobi and loan i lost my job last in November i communicated with them and told them i i wont be able to pay full in installment for both this account but i can manage to pay in something, they refused that something and still wanted a full amount that i don't have. until January this year they called me and i told them the very same story the agent that called me i can pay the minimum amount and they will divide it into this two account and that didn't happen the money was only paid in to one account which is mobi. i called in asking why the money is going into one account and not the other one no one could explain to me why then i find out the account is with legal now and i overpaid the mobi account i asked them if you saying its over paid why you not moving the over paid amount to loan they did just that a week later they coming back saying am owing them i asked them what am i owing they saying the money that was over paid actually it wasn't so whose at fault with that cause they were supposed to have checked their accounts before moving any money on the account now they cant collect the money cause they decided they hand it over so its impossible for them to get it back. painful put is that money that they say it was over paid and moved to loan it was air money non existing money that they withdrawn on my empty account. so why they want me to pay air money what a ******* Finchoice is when i say they should listen to the recordings they coming up with excuses am tired I don't have money to play with. ive been asking to speak with a supervisor or manager for weeks not even one had contacted me to see how *********** this people are.
Helpful (0)
Replies (11)0
Replies (11)
Finchoice's replyOfficial
04 Jul 2022, 21:12Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply04 Jul 2022, 21:12
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
sN
sibongile N's updateReviewer Update
05 Jul 2022, 08:24yes the loan account it is with legal collector but why am I still owing the mobi while I have paid it up and you guys said it over paid and you guys transferred the over paid amount to loan account so you want me to pay again while I've paid already close mobi and send me a paid up letter I don't owe mobi account then I will deal with the loan account with you debt collectors don't come here and try to ******* me trying to make money out of me fix the issue with mobi account and send me a paid up letter that's it.
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sibongile N's update05 Jul 2022, 08:24
Reviewer Update
yes the loan account it is with legal collector but why am I still owing the mobi while I have paid it up and you guys said it over paid and you guys transferred the over paid amount to loan account so you want me to pay again while I've paid already close mobi and send me a paid up letter I don't owe mobi account then I will deal with the loan account with you debt collectors don't come here and try to ******* me trying to make money out of me fix the issue with mobi account and send me a paid up letter that's it.
Finchoice's replyOfficial
05 Jul 2022, 23:00Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply05 Jul 2022, 23:00
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
sN
sibongile N's updateReviewer Update
08 Jul 2022, 10:23I don't know what you guys have escalated am still getting calls every hour regarding this matter look here I wont pay for something I already paid. my mobi account in may had an outstanding balance of R750 and odd month end I paid R800 the very same month end you guys went through my account and deducted R475 which you didn't get cause the is no money coming in my account.
hence I explained am unemployed but according to your statement you guys got it and end up saying the account is overpaid with thin air money you created then you guys took the tin air money and transfer it to loan "THIN AIR THIN AIR MONEY" 7days later when you realized that your debit order system **** to you guys then you come back to me saying am owing what am I owing thin air you created with your debit order system.
Tell me what exactly am owing my account had a balance of 750 and odd I pay 800 I have paid it up so stop harassing me with your consultants and try to make money out of me.
hence I explained am unemployed but according to your statement you guys got it and end up saying the account is overpaid with thin air money you created then you guys took the tin air money and transfer it to loan "THIN AIR THIN AIR MONEY" 7days later when you realized that your debit order system **** to you guys then you come back to me saying am owing what am I owing thin air you created with your debit order system.
Tell me what exactly am owing my account had a balance of 750 and odd I pay 800 I have paid it up so stop harassing me with your consultants and try to make money out of me.
sN
sibongile N's update08 Jul 2022, 10:23
Reviewer Update
I don't know what you guys have escalated am still getting calls every hour regarding this matter look here I wont pay for something I already paid. my mobi account in may had an outstanding balance of R750 and odd month end I paid R800 the very same month end you guys went through my account and deducted R475 which you didn't get cause the is no money coming in my account.
hence I explained am unemployed but according to your statement you guys got it and end up saying the account is overpaid with thin air money you created then you guys took the tin air money and transfer it to loan "THIN AIR THIN AIR MONEY" 7days later when you realized that your debit order system **** to you guys then you come back to me saying am owing what am I owing thin air you created with your debit order system.
Tell me what exactly am owing my account had a balance of 750 and odd I pay 800 I have paid it up so stop harassing me with your consultants and try to make money out of me.
hence I explained am unemployed but according to your statement you guys got it and end up saying the account is overpaid with thin air money you created then you guys took the tin air money and transfer it to loan "THIN AIR THIN AIR MONEY" 7days later when you realized that your debit order system **** to you guys then you come back to me saying am owing what am I owing thin air you created with your debit order system.
Tell me what exactly am owing my account had a balance of 750 and odd I pay 800 I have paid it up so stop harassing me with your consultants and try to make money out of me.
sN
sibongile N's updateReviewer Update
08 Jul 2022, 11:10don't you think I did that numerous times I've contacted you legal and customer service department they realize the issue the person I got that time promise to close the account but two days later the account its reopen based on what no one knows.
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sibongile N's update08 Jul 2022, 11:10
Reviewer Update
don't you think I did that numerous times I've contacted you legal and customer service department they realize the issue the person I got that time promise to close the account but two days later the account its reopen based on what no one knows.
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sibongile N's updateReviewer Update
08 Jul 2022, 13:07they will call me regarding what cause they have to close the account do you know how tiring it is to explain one thing over n over again. can the department you escalated the issue to sit down and analyse this account and see where you guys went wrong.
please reply publicly so that the people will see how *********** you are and the manner you resolve issues with unsatisfactory feedback and no resolutions.
please reply publicly so that the people will see how *********** you are and the manner you resolve issues with unsatisfactory feedback and no resolutions.
sN
sibongile N's update08 Jul 2022, 13:07
Reviewer Update
they will call me regarding what cause they have to close the account do you know how tiring it is to explain one thing over n over again. can the department you escalated the issue to sit down and analyse this account and see where you guys went wrong.
please reply publicly so that the people will see how *********** you are and the manner you resolve issues with unsatisfactory feedback and no resolutions.
please reply publicly so that the people will see how *********** you are and the manner you resolve issues with unsatisfactory feedback and no resolutions.
sN
sibongile N's updateReviewer Update
08 Jul 2022, 13:57ill await your positive feedback cause this thing its tiring for real and am stressed and the condition am in doesn't allow me to have stress so please easy my mind.
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sibongile N's update08 Jul 2022, 13:57
Reviewer Update
ill await your positive feedback cause this thing its tiring for real and am stressed and the condition am in doesn't allow me to have stress so please easy my mind.
sN
sibongile N's updateReviewer Update
11 Jul 2022, 09:01As per my request my request was transfer the over paid amount so R800-R769.66= R30,34 this was the amount that was supposed to have been transferred so why was the R474 transferred instant of R30.34 I have email correspondence that confirms what had transpired and what was requested hence you guys claim you cant go back to the recordings of voice calls they unavailable but every time you claim your calls are recorded what is recorded if they cant be referred back to. So hence you guys transferred the wrong amount without verification that was the over paid amount go get it back from the account you transferred too.
you guys think you are smart the very same 474 that was transferred was the thin air money from you debit order you didn't get so that's not my issue you didn't check you accounts before making any actions that shows the lack of knowledge and incompetency.
you guys think you are smart the very same 474 that was transferred was the thin air money from you debit order you didn't get so that's not my issue you didn't check you accounts before making any actions that shows the lack of knowledge and incompetency.
sN
sibongile N's update11 Jul 2022, 09:01
Reviewer Update
As per my request my request was transfer the over paid amount so R800-R769.66= R30,34 this was the amount that was supposed to have been transferred so why was the R474 transferred instant of R30.34 I have email correspondence that confirms what had transpired and what was requested hence you guys claim you cant go back to the recordings of voice calls they unavailable but every time you claim your calls are recorded what is recorded if they cant be referred back to. So hence you guys transferred the wrong amount without verification that was the over paid amount go get it back from the account you transferred too.
you guys think you are smart the very same 474 that was transferred was the thin air money from you debit order you didn't get so that's not my issue you didn't check you accounts before making any actions that shows the lack of knowledge and incompetency.
you guys think you are smart the very same 474 that was transferred was the thin air money from you debit order you didn't get so that's not my issue you didn't check you accounts before making any actions that shows the lack of knowledge and incompetency.
sN
sibongile N's updateReviewer Update
12 Jul 2022, 18:18Close this account I don't owe you a single cent and you won't get any from me.
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sibongile N's update12 Jul 2022, 18:18
Reviewer Update
Close this account I don't owe you a single cent and you won't get any from me.
sN
sibongile N's updateReviewer Update
12 Jul 2022, 18:21Close this account I don't owe you a single cent and you won't get any from me.
sN
sibongile N's update12 Jul 2022, 18:21
Reviewer Update
Close this account I don't owe you a single cent and you won't get any from me.
Finchoice's replyOfficial
18 Jul 2022, 16:46Good day,
Thank you for your Feedback, this has been escalated to the relevant department, We awaiting feedback.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department, We awaiting feedback.
The finchoice team
Finchoice's reply18 Jul 2022, 16:46
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department, We awaiting feedback.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department, We awaiting feedback.
The finchoice team