Sabotage on my credit profile

I had a loan with Finchoice and took out another loan which settled the first loan. The initial loan is supposed to be settled on my credit profile, well it's not. In fact for the last 3 months I have been promised that it would take up to 14 days to update. It's never updated. Experian requires a paid up letter to update the account which Finchoice can't give. I have never skipped a payment with Finchoice and I question my importance as a customer with them. To make matters worse, I recently took out a MobiMoney account and they offered an increase which I took as I had a medical emergency. On my credit profile there are 3 MobiMoney Accounts and 2 loans. I am not sure how your system works but I think your products appears too many times on my profile. I am settling accounts I have with you and I am closing them. It seems that you do this to keep me dependant on short term loans so that I can run back to you. I'm done and I will never use you again