Rude, Negligent and ***********
*** – please listen to call and advise if this is the tone that your agents are trained to use when talking to customers. I spoke to the same person twice and she hung up on me when I called for the second time.
1.The attached policy document is incorrect 2. My spouse’s name and date of birth are incorrect. 3. All extended family details are incorrect (I don’t even know who those people are). 4. I need a recording of the call dated 21/02/2021 that confirms the communication between me and the sales agent.
Helpful (0)
Replies (7)0
Replies (7)
Finchoice's replyOfficial
08 Sept 2021, 18:29Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply08 Sept 2021, 18:29
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
's updateReviewer Update
09 Sept 2021, 16:28Thank you, I have sent an email to *** with all the details. I will await feedback & the recording for 21/02/2021
's update09 Sept 2021, 16:28
Reviewer Update
Thank you, I have sent an email to *** with all the details. I will await feedback & the recording for 21/02/2021
's updateReviewer Update
20 Sept 2021, 14:31 TRTumi R:
09 Sep 2021, 16:28
Thank you, I have sent an email to *********** with all the details. I will await feedback & the recording for 21/02/2021
09 Sep 2021, 16:28
Thank you, I have sent an email to *********** with all the details. I will await feedback & the recording for 21/02/2021
's update20 Sept 2021, 14:31
Reviewer Update
TRTumi R:
09 Sep 2021, 16:28
Thank you, I have sent an email to *********** with all the details. I will await feedback & the recording for 21/02/2021
09 Sep 2021, 16:28
Thank you, I have sent an email to *********** with all the details. I will await feedback & the recording for 21/02/2021
's updateReviewer Update
27 Sept 2021, 08:34 I requested for this policy to be cancelled on 16/09/2021 and all the premiums refunded back to my account. Today is 27/09/2021 & Wendy is still calling me to check if I still want to continue with the policy. Clearly, I’m being taken for a fool. As discussed with Wendy again today 27/09/2021 @ 08:08, she has confirmed that this policy will be cancelled, all the premiums refunded and that I will get cancellation confirmation.
's update27 Sept 2021, 08:34
Reviewer Update
I requested for this policy to be cancelled on 16/09/2021 and all the premiums refunded back to my account. Today is 27/09/2021 & Wendy is still calling me to check if I still want to continue with the policy. Clearly, I’m being taken for a fool. As discussed with Wendy again today 27/09/2021 @ 08:08, she has confirmed that this policy will be cancelled, all the premiums refunded and that I will get cancellation confirmation.
's updateReviewer Update
28 Sept 2021, 21:04 Please provide confirmation that this policy has been cancelled and why the amount of R306.00 was debited from my account on 27/09/2021
's update28 Sept 2021, 21:04
Reviewer Update
Please provide confirmation that this policy has been cancelled and why the amount of R306.00 was debited from my account on 27/09/2021
's updateReviewer Update
13 Oct 2021, 15:07Sent: Wednesday, 06 October 2021 11:53
To: '***' <***>; '***' <***>; '***' <***>; '***' <***>; '***' <***>; '***' <***>; '***' <***>
Subject: RE: Funeral Documents request Please provide written confirmation that this policy has been cancelled and no further debits will be taken from my account. Best regards Thanks
|
's update13 Oct 2021, 15:07
Reviewer Update
Sent: Wednesday, 06 October 2021 11:53
To: '***' <***>; '***' <***>; '***' <***>; '***' <***>; '***' <***>; '***' <***>; '***' <***>
Subject: RE: Funeral Documents request Please provide written confirmation that this policy has been cancelled and no further debits will be taken from my account. Best regards Thanks
|
Finchoice's replyOfficial
13 Oct 2021, 16:48Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply13 Oct 2021, 16:48
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team