Rude Consultant and messed up systems

I used the just pay now option with Fin Choice and was advised in Dec I am in arrears when they did not debit my account. I paid R3050 and the advisor said the accounts up to date. January same thing someone call my account is in arrears with plus R800 again I paid the amount. Fin choice decided to split the money over the 3 accounts which I did not asked them to do as the funds allocated to 1 acc. Today a rude lady called, and I asked her did she ask if it is a convenient time for her to speak to me? she said no in Fin choice they don't ask. I told her I will log a complaint. My credit record reflects in arrears for a mistake they made and your consultants are very rude.