Rude call centre agents

I called in to have my Mobi Money account deactivated and closed and I spoke to 2 very rude call center agents.

Lisa and Nwabisa

Lisa hung up the phone when I asked why her security questions are more than 5. I'm currently at work and she is taking time with too many questions.

Nwabisa continuously captured my ID number incorrectly and when I ask her to verify the numbers as I give her and not at the end she became very, very rude.

I would like to have someone who would listen to both those call

Lisa call was made 4 March 2024 at 10:27

Nwabisa 4 March 2024 at 10:33

I would appreciate a call back to have my account deactivated and closed.