rude agents

i have always loved working with finchoice but i have learnt how disgustedly rude their agent can be .1 you debt at 6am than you have agents calls us from 8am non spoken asking about a debt order already took .. you know your system by now ..why harass people with calls even after they paid ..worse the agents are so rude she was laterally rising her voice at me even when i spoke to her calmly ..fix your system ...why are yall debt collectors calling exactly on the payment date ..Train you agents to stop being rude