Ridiculously untrained staff member

Just got a call from one of your rude agents informing I'm behind on payment and asked if my debit order went off. I got the call at axactly 8:37 I told him I never was behind on any payment in my life and he want on to put the phone down. I want the recording of that phone call please and also the name of that agent. Im gou place thus on social media this is absurd the way you handle you costemers. I want the guys name who phoned me. Judging from helopieter you have one he'll of a bad reputation and I think the guy who phoned me is part of your problem. I will also never take a small loan from you again. And everyone reading this, go to African Bank atleast they respect their clients