Ridiculous service

I have app**** for a loan on the 21st of December debicheck was done all that no monies was disburse into my account but the debit order is made. Ive been calling since the 22nd NO ANSWER!!! tried the whatsapp, emailed them so many times, the online site is of no use everytime telling me that my info is wrong then want to register then tells me I already exist so what the hell I cant get through to them NO1! can be that busy ridiculous please get in contact with me its either you disburse the loan or cancel my debit order and cancel the loan. No way can one struggle to get hold of you guys no way!!!