Ridiculous security questios

Today I have spoke to Noluvo asking her to check if my account has been paid by debt counseling or not. I called them out of concerned that I have received an sms coming from them stating that they are canceling my debt review because they have not received a payment. I followed up with debt counseling they assured me that the account is been paid, when I tried to check with Finchoice they asked all ridiculous questions I managed to answer the important ones but still I couldn't get to the gist of the matter because I failed 'security questions ' as they said. Now my issue is how am I going to know if they are being paid or not and how am I going to rectify this issue?