Ridiculous customer service and no assistance received

I called the call center this morning and for 30 mins i was sent from pillar to post. The first call went through to a consultant by the name of Siphokazi I told her i have an enquiry with my account immediately she told me she is not customer care and just transferred me heaven knows where than the line just cut off. I called again and went through another consultant and I told her I have an enquiry with my account what will she need from me to access it then she hanged up as well. I called agaaaain and went through Siphokazi again. I told her that i will not accept to be transferred as I never get through to where I get transferred if i am even transferred there. She asked me whats with the anger totally unacceptable service that is soooo rude. I asked her to put me through to her supervisor and she just hanged up on me again. The service is totally unacceptable and if this is the kind of behavior Finchoice is training their consultants then the process is absolute nonsense if there is any process. Such behavior needs to be escalated as your consultants are representing the company.

I have an enquiry with my account. I have a kwikadvance which was due on the 30/04/2018 of the amount of R3 359.48. On the 28/04/2018 i received an sms reminder of the payment, than on the same day i made a manual payment of R3 359.48 at PicknPay using the easypay number ********** ********** 9. On the 30/04/2018 i received an sms acknowledging the payment received of R3 359.00 which is not the amount I paid. Now when I check my account it shows that there is an outstanding amount of R83.37 which I do not know where it comes from. I need clarity.