AT
Aubrey T

1 reviews | Active since Oct 2021

12 Nov 2024, 16:21

Review for FinChoice: Extremely Disappointing Service

I had an incredibly frustrating and disappointing experience with FinChoice. I app**** for an emergency loan, which was approved with the promise that the funds would be paid within 24 hours. Despite multiple confirmations via SMS and email, I was kept waiting over two days due to “unforeseen circumstances,” even though FinChoice kept insisting the funds had been sent.

The situation only got worse as I was given inconsistent information from customer support—one moment they claimed the payment was already made, and the next, they admitted the payment had “failed” and was only resent after I followed up again. Instead of a clear, straightforward proof of payment, I was sent an account statement with conflicting dates, which only added to the confusion.

This loan was meant for an urgent need that has now passed due to these delays. I’ve had to make alternate arrangements and certainly won't recommend FinChoice to anyone seeking quick or reliable financial assistance. Their lack of urgency, poor communication, and unreliable processes make them a terrible option for emergencies.

If you’re looking for dependable service, I’d strongly advise going elsewhere.

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Replies (2)
Finchoice
Finchoice's reply13 Nov 2024, 08:34
Official
Good day Aubrey,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.

Please allow us to investigate your query and resolve it.

The FinChoice Team
Finchoice
Finchoice's reply14 Nov 2024, 12:20
Official
Good day Aubrey,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team