RETRENCHMENT BENEFITS

Hi there, I had the account with Finchoice they were treating me so good.I got retrenched on the 28th of August 2020 submitted all my required documents. Now they are starting to annoy me of what they are doing, in January 2021 they requested my bank statement to confirm if am I still unemployed I did send. On the 20th April got an SMS read like this :Retrenchment benefits payments. Miss Mokoena, please send your bank statement that shows you are still unemployed so we can continue paying the retrenchment benefit, if we do not receive them, we will reinstate your debit order. I've sent the latest 3months bank statement to ***, I put subject line as my ID number they confirmed receiving the documents on the 23rd April with a ***. To my surprise today I received another SMS, retrenchment benefit payments. Miss Mokoena, we will be reinstating your debit order on your loan as the retrenchment benefit has come to an end... I took a phone and call their call centre spoke to Felicia said I should send it again to the same email address it might be automatic reply. Their contract it says they cover up to 12 months if you are still unemployed. Please help me there.