Request for Written Communication and Payment Arrangement – Account in Arrears

Request for Written Communication and Payment Arrangement – Account in Arrears

Dear FinChoice Team

I am writing again regarding my loan account, which is currently in arrears due to major and unforeseen financial difficulties.

I have sent previous emails requesting to make a reasonable payment arrangement; however, I have not received any written response. Instead, I am receiving repeated phone calls during working hours.

Please note that I am not permitted to take personal phone calls while at work, as personal phones are not allowed. These calls place my employment at risk, and if I were to lose my job, I would be unable to repay my debt at all.

I am willing and committed to repaying my loan, and I am requesting that all communication be conducted via email, so that we can agree on a realistic and sustainable payment arrangement that reflects my current financial situation.

Kindly respond to this email so that we can formalise payment terms in writing. I believe this is in both our best interests.

Thank you for your understanding and cooperation. I look forward to your written response.