Repeated Calls

This matter has still not been resolved, and I am continuing to receive calls from FinChoice. The app has not yet been updated. Someone called me on the day I submitted the review and said the matter would be escalated. However, the calls have not stopped, and they are still asking for the same information that I previously complained about.

I am very disappointed with the service I have received from FinChoice. I feel that this complaint may also go unresolved, as I am still receiving calls from their consultants, who have been very rude. I received another call a few minutes ago regarding the MobiMoney payment. When I explained to the agent that I had already received a settlement confirmation and that I do not understand why I am still being contacted about payment, the consultant confidently stated that he had not checked the full history on his side and was only seeing the last message marked as “refund.” The name of the consultant I spoke with is Thembisile. I cannot wait for tomorrow to go to the bank and obtain a statement reflecting the refund, so that I can finally resolve this matter and be done with this situation.