MP
Matshidiso P
1 reviews | Active since May 2020
20 Jun 2020, 09:15
Regret of being a Finchoice customer
I made a payment on 26 March and I was using my capitec app and they told that money it was transferred to your legal department. I called your call center and spoke to more 10 consultants and I was never assisted even today I spoke to one of your agent she was trying assist and ended up dropping my call.
I am not happy with the service I am getting and the worse thing my score card is being affected for a payment I settle. Please assist since your agent are not professional and dropping my calls.
Helpful (0)
Replies (1)0
Replies (1)
Finchoice's replyOfficial
21 Jun 2020, 17:27Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's reply21 Jun 2020, 17:27
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team