refusing to update my credit record

i'm not please with the fact that i have paid up my Finchoice loan but on ITC its still reflecting I'm in arrears for R2472 and my last payment date was 2013-10-12. I settled this account in November and i believe the balance should be on zero by now. Where did my money go Finchoice? what was i paying for if my record wont be updated? please update my record as i'm applying for a car and this arrears status is delaying everything now.