NN
NICOLE N
1 reviews | Active since Jan 2024
16 Jan 2024, 08:45
Refusing to pay back refund due
Finchoice incorrectly debited my account in November 2023. After no joy and ages of no responses from the support email it was confirmed by finchoice they made an error and owed me the monies. Contacting the call centre is a complete waste of time. As no one can assist and keep transfering from one person to the next until your call drops. They have a 48 hour turnaround time yet I have had no response to communication sent on the 21 December. I would not recommend anyone purchasing items or utilising their services. This is a common occurrence as I have found multiple complaints of the same nature.
Helpful (0)
Replies (8)0
Replies (8)
Finchoice's replyOfficial
16 Jan 2024, 08:57Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Best regards,
Finchoice's reply16 Jan 2024, 08:57
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Best regards,
NN
NICOLE N's updateReviewer Update
18 Jan 2024, 05:14Good day, just as previous experience still no resolution. It is not that difficult to process an EFT. This is beyond ridiculous.
NN
NICOLE N's update18 Jan 2024, 05:14
Reviewer Update
Good day, just as previous experience still no resolution. It is not that difficult to process an EFT. This is beyond ridiculous.
Finchoice's replyOfficial
18 Jan 2024, 11:23Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Best regards,
Finchoice's reply18 Jan 2024, 11:23
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Best regards,
Finchoice's replyOfficial
19 Jan 2024, 11:48Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Best regards,
Finchoice's reply19 Jan 2024, 11:48
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Best regards,
NN
NICOLE N's updateReviewer Update
22 Jan 2024, 18:26Good day
No this is not resolved refund is still not processed.
Regards
Nicole
No this is not resolved refund is still not processed.
Regards
Nicole
NN
NICOLE N's update22 Jan 2024, 18:26
Reviewer Update
Good day
No this is not resolved refund is still not processed.
Regards
Nicole
No this is not resolved refund is still not processed.
Regards
Nicole
Finchoice's replyOfficial
23 Jan 2024, 09:51Good day
We've been sending you emails to *** and to *** to resolve the matter, please do respond on the emails sent when you have a chance.
The finchoice team
We've been sending you emails to *** and to *** to resolve the matter, please do respond on the emails sent when you have a chance.
The finchoice team
Best regards,
Finchoice's reply23 Jan 2024, 09:51
Official
Good day
We've been sending you emails to *** and to *** to resolve the matter, please do respond on the emails sent when you have a chance.
The finchoice team
We've been sending you emails to *** and to *** to resolve the matter, please do respond on the emails sent when you have a chance.
The finchoice team
Best regards,
NN
NICOLE N's updateReviewer Update
23 Jan 2024, 12:58Good day
Again inaccurate response from your team. One email was sent on the 18th of January 2024 at 3:45 embarassingly showing your refund team was experiencing finger trouble when loading a beneficiary and an alternative bank account was requested which I forwarded through on the 18th January 2024 at 4:01. Please respond with proof of payment.
Again inaccurate response from your team. One email was sent on the 18th of January 2024 at 3:45 embarassingly showing your refund team was experiencing finger trouble when loading a beneficiary and an alternative bank account was requested which I forwarded through on the 18th January 2024 at 4:01. Please respond with proof of payment.
NN
NICOLE N's update23 Jan 2024, 12:58
Reviewer Update
Good day
Again inaccurate response from your team. One email was sent on the 18th of January 2024 at 3:45 embarassingly showing your refund team was experiencing finger trouble when loading a beneficiary and an alternative bank account was requested which I forwarded through on the 18th January 2024 at 4:01. Please respond with proof of payment.
Again inaccurate response from your team. One email was sent on the 18th of January 2024 at 3:45 embarassingly showing your refund team was experiencing finger trouble when loading a beneficiary and an alternative bank account was requested which I forwarded through on the 18th January 2024 at 4:01. Please respond with proof of payment.
Finchoice's replyOfficial
23 Jan 2024, 13:05Good day,
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
Best regards,
Finchoice's reply23 Jan 2024, 13:05
Official
Good day,
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
Best regards,