Refusing to give me a settlement letter

<p>Finchoice has been giving me a run around for a settlement letter since thursday, ive been catching taxis to go to the bank which wants to settle my account for 3 days now, i have been wasting money and time because of Finchoice . I spoke to Seve and his supervisor requesting a settlement letter, i was told i will get it withing two hours and the supervisor called me again telling me i cannot get the settlement letter because their system is off.</p>