AG
Athalia G
1 reviews | Active since Mar 2020
16 May 2021, 07:15
Refusal to produce settlement letter and balance on the account has not changed todate when it was actually settled on 9 March 2021
I give them 0 rating. I settled (actually paid more by R140 +) my mobimoney account on 9 March 2021 todate it still shows an outstanding balance of R2350.00 on my credit record. I asked them for the settlement letter which they fail to produce.
Helpful (0)
Replies (8)0
Replies (8)
Finchoice's replyOfficial
16 May 2021, 14:09 Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply16 May 2021, 14:09
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
AG
Athalia G's updateReviewer Update
16 May 2021, 14:46This I have to see, you also refused to pay the difference back to me, instead you offset it against charges which you added at the ended of March 2021 against an account that was overpaid by +/- R140.00 on the 9th of March 2021. What are the charges for because you owe me a refund! When I queried your actions, I never got any assistance. Where is my refund from the overpayment of the settled account?
AG
Athalia G's update16 May 2021, 14:46
Reviewer Update
This I have to see, you also refused to pay the difference back to me, instead you offset it against charges which you added at the ended of March 2021 against an account that was overpaid by +/- R140.00 on the 9th of March 2021. What are the charges for because you owe me a refund! When I queried your actions, I never got any assistance. Where is my refund from the overpayment of the settled account?
AG
Kindly be advised that when you made the settlement payment you never requested for a settlement letter, in doing so you just paid more than the balance that you saw at the time, the balance that you saw was exclusive of interest and monthly fees so the difference that was R157 was used for interest and monthly fees,Regards,
customer support
t +27 (0)861 346 246 e i***
Athalia G's updateReviewer Update
16 May 2021, 14:50This was your response on the overpayment
On Fri, 16 Apr 2021, 9:33 am FinChoice Support <***> wrote:
Hi athalia george,On Fri, 16 Apr 2021, 9:33 am FinChoice Support <***> wrote:
Kindly be advised that when you made the settlement payment you never requested for a settlement letter, in doing so you just paid more than the balance that you saw at the time, the balance that you saw was exclusive of interest and monthly fees so the difference that was R157 was used for interest and monthly fees,Regards,
customer support
t +27 (0)861 346 246 e i***
AG
Athalia G's update16 May 2021, 14:50
Reviewer Update
This was your response on the overpayment
On Fri, 16 Apr 2021, 9:33 am FinChoice Support <***> wrote:
Hi athalia george,On Fri, 16 Apr 2021, 9:33 am FinChoice Support <***> wrote:
Kindly be advised that when you made the settlement payment you never requested for a settlement letter, in doing so you just paid more than the balance that you saw at the time, the balance that you saw was exclusive of interest and monthly fees so the difference that was R157 was used for interest and monthly fees,Regards,
customer support
t +27 (0)861 346 246 e i***
Finchoice's replyOfficial
17 May 2021, 08:37Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply17 May 2021, 08:37
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
AG
Athalia G's updateReviewer Update
17 May 2021, 08:55It was not resolved. Todate I have not received the R157. 00 refund and I still have not received the settlement letter, that account still shows an, outstanding balance on my credit record, please explain resolved in your context
AG
Athalia G's update17 May 2021, 08:55
Reviewer Update
It was not resolved. Todate I have not received the R157. 00 refund and I still have not received the settlement letter, that account still shows an, outstanding balance on my credit record, please explain resolved in your context
Finchoice's replyOfficial
17 May 2021, 10:22Good day
Please ignore previous message as it was sent in error.
Thank you for your Feedback and please note that we still busy investigating, this has been escalated to the relevant department.
The finchoice team
Please ignore previous message as it was sent in error.
Thank you for your Feedback and please note that we still busy investigating, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply17 May 2021, 10:22
Official
Good day
Please ignore previous message as it was sent in error.
Thank you for your Feedback and please note that we still busy investigating, this has been escalated to the relevant department.
The finchoice team
Please ignore previous message as it was sent in error.
Thank you for your Feedback and please note that we still busy investigating, this has been escalated to the relevant department.
The finchoice team
AG
Athalia G's updateReviewer Update
17 May 2021, 12:51I appreciate the phone call but I am not satisfied with your justifying implementing charged on 10/03/21 against an account that was settled on the 9/3/2021 and had an overpayment of R157.00. The charges are added at the end of the month, so February charges were already included. Why go and charge a settled account.
AG
Athalia G's update17 May 2021, 12:51
Reviewer Update
I appreciate the phone call but I am not satisfied with your justifying implementing charged on 10/03/21 against an account that was settled on the 9/3/2021 and had an overpayment of R157.00. The charges are added at the end of the month, so February charges were already included. Why go and charge a settled account.
Finchoice's replyOfficial
06 Aug 2021, 18:40Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply06 Aug 2021, 18:40
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team