REFUSAL TO HONOUR RETRENCHMENT CLAIM ON ACCOUNT OLDER THAN 3 MONTHS

I have been retrenched from my place of employment on 4 August 2017 and have submitted a claim for retrenchment benefits for my loan made in October 2016. The 12 month loan was in the the amount of R29 942.82 for contract number ********** on account number SNY00088, which falls out of the three month waiting period. The Finchoice insurance department refuse to honour my claim , saying that the loan is younger than three months old. This is incorrect as onlyloans taken between May 04 2017 and August 04 2017 - are subject to fall within the three month waiting period and should therefore be rejected. The amounts of loans taken within May 04 2017 -Auguat 04 2017 amounted to roughly R6000.00, the balane of the R29 942.82 should therefore be honoured. Finchoice call centre -or collections phone me ans when I explain that an insurance claim issue is pending they are not interested in assisting or even listening to my query. No one bothers to sort out my issue- I received an SMS stating that my query 214848 -which is the insurance claim query, has been resolved, but this has not been done. Can someone assist please.