Refunds

I have been on the phone with Finchoice for over a week now to get a refund on a balance of R9058 that I paid into their account in error, for the past week I have been told they can see I have paid the money and it will be refunded withing 24/48 working hours.

I called them back after this time period and was told it takes 6 days to do a refund and was then told that I need to send a proof of payment to them before the funds can be sent back. After speaking to for different agents I was never informed that I need to send them the proof of payment and only after the 6 days had passed. I then sent the proof of payment and was told they can’t confirm when the process will be concluded and if they have received the proof of payment or not. This is unacceptable as R9000 is a lot of money and it’s not fair that I must run after them for my own money.

I was also advised that I cannot speak to someone senior as there was no managers available by a customer service agent by the name of Nomvula.

I’m very dissatisfied with finchoice as I always use their services and have always been in good standing with them, they will no longer have me as a client and I will inform all the people I have made recommendations to about finchoice of my bad experience