CF
Claudia F
1 reviews | Active since Dec 2023
21 Dec 2023, 14:42
Refund waiting
I am currently under debt review and Finchoice is the only institute that is debiting my account I have sent numerous emails about being refunded, no reply. I have also called no one in their debt review department is picking up already spent more than R60 on airtime for nothing. My debt counsellor has contacted them and I have sent the necessary documents that was requested from.This is ridiculous you are so fast to debit my bank account but so slow in your response. I want my refund.
Helpful (0)
Replies (8)0
Replies (8)
Finchoice's replyOfficial
22 Dec 2023, 12:01Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply22 Dec 2023, 12:01
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
CF
Claudia F's updateReviewer Update
23 Dec 2023, 12:18Still waiting for a response and not this automated generic response. How long does it take just to check and update.
CF
Claudia F's update23 Dec 2023, 12:18
Reviewer Update
Still waiting for a response and not this automated generic response. How long does it take just to check and update.
Finchoice's replyOfficial
29 Dec 2023, 12:28Good day,
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
Finchoice's reply29 Dec 2023, 12:28
Official
Good day,
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
CF
Claudia F's updateReviewer Update
05 Jan 2024, 13:07After being called and notified that my refund will be returned to me 4 January 2024, I have received an email stating that their Finance department is closed until 5 January 2024, how did you not know that the finance department is closed are you not working for the same company....This is utter nonsense.
CF
Claudia F's update05 Jan 2024, 13:07
Reviewer Update
After being called and notified that my refund will be returned to me 4 January 2024, I have received an email stating that their Finance department is closed until 5 January 2024, how did you not know that the finance department is closed are you not working for the same company....This is utter nonsense.
Finchoice's replyOfficial
05 Jan 2024, 14:03Good day,
You're complaint has been escalated to the relevant department.
The finchoice team
You're complaint has been escalated to the relevant department.
The finchoice team
Finchoice's reply05 Jan 2024, 14:03
Official
Good day,
You're complaint has been escalated to the relevant department.
The finchoice team
You're complaint has been escalated to the relevant department.
The finchoice team
CF
Claudia F's updateReviewer Update
11 Jan 2024, 14:59It's been almost a month since my 1st correspondence with finchoice and still no refund. How long does it take to get your own money back. I have been emailing and calling but nothing. Please Finchoice indicate at least that there is a problem with my refund or with your system but don't keep a person in the dark for such a long period. Begging for my own money...
CF
Claudia F's update11 Jan 2024, 14:59
Reviewer Update
It's been almost a month since my 1st correspondence with finchoice and still no refund. How long does it take to get your own money back. I have been emailing and calling but nothing. Please Finchoice indicate at least that there is a problem with my refund or with your system but don't keep a person in the dark for such a long period. Begging for my own money...
Finchoice's replyOfficial
26 Jan 2024, 16:47Good day,
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
Finchoice's reply26 Jan 2024, 16:47
Official
Good day,
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
Finchoice's replyOfficial
30 Jan 2024, 08:57Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply30 Jan 2024, 08:57
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team