Refund Request has been taking a year to resolve

I've been struggling to get money refunded to me since April 2022. I've contacted Finchoice via email and phone on numerous occasions, a query will be open and then closed 2 days later without contacting me or any investigation. This carried on for a year, until eventually Tarryn from the Legal department finally called me 3 weeks ago only to lie to me with regards to the date the money will be refunded. I've now been told on 2 occasions that the funds will be in on different dates only to be disappointed. The service received has been shameful, disrespectful and pathetic. I have made a point of contacting the CEO Sean Wibberley regarding this matter. I will suggest that consumers be careful when doing business with Finchoice.