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Zimkhitha N
1 reviews | Active since Oct 2014
10 Dec 2024, 17:33
Refund Request
Went under Debt review and Finchoice debited my account after several emails sent to them by my debt counsellors. A refund request was also sent on the 26/11/2024 and they have also ignored those emails. They have placed me in further financial distress.
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Replies (3)
Finchoice's replyOfficial
11 Dec 2024, 08:27
Good day Zimkhitha,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's reply11 Dec 2024, 08:27
Official
Good day Zimkhitha,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
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Zimkhitha N's updateReviewer Update
11 Dec 2024, 09:41How long will the investigation take? Seeing that I have not been able to buy groceries this month and the emails from My Debt Hero are being ignored and they have sent an email to Carla but no feedback from her either
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Zimkhitha N's update11 Dec 2024, 09:41
Reviewer Update
How long will the investigation take? Seeing that I have not been able to buy groceries this month and the emails from My Debt Hero are being ignored and they have sent an email to Carla but no feedback from her either
Finchoice's replyOfficial
11 Dec 2024, 14:20
Good day Zimkhitha,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply11 Dec 2024, 14:20
Official
Good day Zimkhitha,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team