Refund Request and and disgusting call center agents(Customer service) to deal with

The Query at hand is that I had over paid my account with R500.00 which was debited on the 27th of July. When I log into my Mobi Money facility it shows that the account is in arrears. That is my first dispute. Secondly when looking at my Mobi Money facility, it shows my next installment is on the 27the of September . Why because it is a 3 month contract who pushed it back to September without my knowledge or consent. So I demand that you fix it as that would mean you are breach of contract. My last instalment date should be the 27th of August 2022. 974964, 978129. Tickets were closed but query not resolved

I hope you can assist me, out the 20 agents that I called yesterday evening. called your contact center with contact number *** and ***.

Firstly, your call center customer service is very disgusting! appalling customer service!!, I am sure there is no QA that is why your agents carry themselves the way they do.

The below is the list of agents I spoke to yesterday and the rest hung up whenever I requested their names or requested to speak to the supervisor. The others that works from home, would stay quiet, get up to go make coffee, or get a glass of water. Basically left the call unattended. While I am addressing my query! Your call center has no customer service experience what so ever and they definatly have NO quality assessor and AGENTS have no consequences to bare that is why they do as they please and don't value their jobs. Simone , Shamila , Olga, Nande, Masala