Refund Request

I took out a loan with Finchoice July 2021 1st installment due August 2021, loan was due to end July 2022. December 17 2021 erroneously paid in R17k+ which was meant for my fees to Finchoice. Lines were engaged all the time, only got to speak to someone 24th December 2021. Was told the payment was taken as settlement. Notified the consultant that the payment was meant to be made to my varsity account and I require a refund. A request was sent and I followed up on the 28th and was advised to send proof of payment to ***. This was done same day, no refund. Received an SMS that my query was resolved, no refund though. This money was paid in by my bursar who is my potential employer for the purpose of my studies. They require a proof of payment to the varsity. I can't register as registration closes on the 31st of January 2022 and I have still not received a refund from Finchoice for a December query. Told them I'm still okay with paying monthly but nothing has been done. I have called, sent emails to *** and *** and also left Facebook messages, no response whatsoever. My educational as well as employment future is in ruins now and it is all thanks to Finchoice. I honestly would not recommend it to anyone.