Refund Request 785888

On Saturday the 28th August I called to inform finchoice of my new account details and change debit date, spoke to the consult and she assured me that the account details were changed and that my previous bank would not be debited. I asked whether the debit is certainly removed as my maintenance might come off the following she assured me that it wouldn't as the details have changed. Fine Monday maintenance money came in. Before I could do anything finchoice debited. I called the tuesday morning spoke to another consultant explained my situation as I am in a panick becouse I'm unable to pay rent. Fine the consultant logged an incident and I received a reference number and was assured the refund was gonna be done and put back in my account within 48 hours. Thursday after waiting I decided to call only to be sent from pillar to post and my calls bieng dropped I resulted in the Facebook messenger facility where I was told I was not gonna recieved a refund, I understand that maybe it was already late for the change of details but why was I assured that the debit was not gonna go off, secondly why was I assured that I'd get a refund if there wasn't a refund to be done. I feel inconvienced. I'm not settled as my rentis still not paid to this date. My emails aren't bieng rep**** to, my messages on Facebook now are bieng ignored my calls are bieng dropped, I'm literally Emotional, financially and physically exhousted I just need the money refunded as per agreement. You guys already inconvienced me. I need that refund made becouse it is a mistake on your side that my account was devit even though I asked and pleaded with your consultant and was promised a refund then two days later after having to find answers my self I was told I would not get it. Im done talking to u guys. To top it all of you still debited my new account now WICh is in a minus after I set the debit date to the 15th. Please do not contact me if the refund will not be done. Advice me of further steps to take in order to be able to pay my rent.