MV
Maryke V
1 reviews | Active since Jul 2024
29 Jul 2024, 15:08
Refund request
I am currently under debt review and finchoice still debited my account. I logged a refund request with my DC on the 27/06/2024. The refund request was logged with Finchoice and we did not hear from them for a whole month. On the 27/07/2024 my DC got a response that there is a backlog of refunds. The backlog is a result of *********** people not doing their job correctly. I need a urgent response. The next review will be on the NCR website.
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Replies (4)0
Replies (4)
Finchoice's replyOfficial
29 Jul 2024, 15:43
Good day Maryke,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's reply29 Jul 2024, 15:43
Official
Good day Maryke,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
MV
Maryke V's updateReviewer Update
29 Jul 2024, 16:00Please ensure that it is sorted by 30/07/2024. I will not leave it at this. If this is not sorted by latest 13:00 on 30/07/2024 it will be escalated to NCR.
MV
Maryke V's update29 Jul 2024, 16:00
Reviewer Update
Please ensure that it is sorted by 30/07/2024. I will not leave it at this. If this is not sorted by latest 13:00 on 30/07/2024 it will be escalated to NCR.
MV
Maryke V's updateReviewer Update
30 Jul 2024, 10:32Good day, please provide me with an update.
Thanks
Thanks
MV
Maryke V's update30 Jul 2024, 10:32
Reviewer Update
Good day, please provide me with an update.
Thanks
Thanks
Finchoice's replyOfficial
30 Jul 2024, 12:04
Good day Maryke,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply30 Jul 2024, 12:04
Official
Good day Maryke,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team