AM
Antoinette M
1 reviews | Active since Feb 2021
09 Feb 2021, 18:43
Refund not being paid
I settled my account through a consolidation and have a refund due to me. But those people are giving me a run around for my refund. I ha e in numerous tes sent the proof that my bank could gi e to show they paid this up but still no joy. My finchoice statement shows these amou t went into my finchoice loan account but I don't know what is so difficult to get my money that is due to me.
Helpful (0)
Replies (7)0
Replies (7)
Finchoice's replyOfficial
10 Feb 2021, 07:39 Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply10 Feb 2021, 07:39
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
AM
Antoinette M's updateReviewer Update
10 Feb 2021, 09:39I will be waiting, it's almost a month given a run around. And I hope ur reply won't be that I sent invalid proof.
AM
Antoinette M's update10 Feb 2021, 09:39
Reviewer Update
I will be waiting, it's almost a month given a run around. And I hope ur reply won't be that I sent invalid proof.
Finchoice's replyOfficial
10 Feb 2021, 10:17Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply10 Feb 2021, 10:17
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
AM
Antoinette M's updateReviewer Update
10 Feb 2021, 18:33I am still waiting and no one has got back to me.
AM
Antoinette M's update10 Feb 2021, 18:33
Reviewer Update
I am still waiting and no one has got back to me.
AM
Antoinette M's updateReviewer Update
10 Feb 2021, 18:56The reason I went to this platform is because I am not getting help from your consultants in the call center and they are rude and not willing to assist. and when I ask for a manager it's always that they will call me back, since I asked for a manager last week and I'm still waiting for the call back. I Think I need to send my complaint to the consumer ombudsman because you guys are not helpi g.
AM
Antoinette M's update10 Feb 2021, 18:56
Reviewer Update
The reason I went to this platform is because I am not getting help from your consultants in the call center and they are rude and not willing to assist. and when I ask for a manager it's always that they will call me back, since I asked for a manager last week and I'm still waiting for the call back. I Think I need to send my complaint to the consumer ombudsman because you guys are not helpi g.
Finchoice's replyOfficial
10 Feb 2021, 19:02Good Day
Thank you for your feedback , this has been escalated to the relevant department and one of our Customer Service Consultants will be in contact with you.
The finchoice team
Thank you for your feedback , this has been escalated to the relevant department and one of our Customer Service Consultants will be in contact with you.
The finchoice team
Finchoice's reply10 Feb 2021, 19:02
Official
Good Day
Thank you for your feedback , this has been escalated to the relevant department and one of our Customer Service Consultants will be in contact with you.
The finchoice team
Thank you for your feedback , this has been escalated to the relevant department and one of our Customer Service Consultants will be in contact with you.
The finchoice team
AM
Antoinette M's updateReviewer Update
11 Feb 2021, 11:03One of your consultants called me and they are not giving a solution to my query. It was W Joubert. He is rude and does not want to listen to me, he wants to be the only person to speak on the phone. Even when I explain they keep saying the same thing. I need a sayperior to call me back urgently as he told me the same thing other consultants has been saying that a superior is not available and will call me back. I'm honestly dissatisfied and disappointed at the service I have been receiving from Finchoice and they are not even trying to resolve and make the client happy.
AM
Antoinette M's update11 Feb 2021, 11:03
Reviewer Update
One of your consultants called me and they are not giving a solution to my query. It was W Joubert. He is rude and does not want to listen to me, he wants to be the only person to speak on the phone. Even when I explain they keep saying the same thing. I need a sayperior to call me back urgently as he told me the same thing other consultants has been saying that a superior is not available and will call me back. I'm honestly dissatisfied and disappointed at the service I have been receiving from Finchoice and they are not even trying to resolve and make the client happy.