NF
Nomabhongo F
1 reviews | Active since May 2022
11 May 2022, 11:58
Refund
I've experienced bad service from FinChoice my account was over payed so now I'm struggling to get my refund. At first I was told my refund is waiting to be approved after that they telling me I need to send proof of payment again. All along no one is telling me they need proof of payment with a stamp how am I suppose to know without them telling me directly. I'm so disappointed with them.
Helpful (0)
Replies (4)0
Replies (4)
Finchoice's replyOfficial
11 May 2022, 20:44Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply11 May 2022, 20:44
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
NF
Nomabhongo F's updateReviewer Update
16 May 2022, 01:24I sent the document already reflecting FinChoice payment with my details and old mutual stamp. Still I have have not received my refund.
NF
Nomabhongo F's update16 May 2022, 01:24
Reviewer Update
I sent the document already reflecting FinChoice payment with my details and old mutual stamp. Still I have have not received my refund.
Finchoice's replyOfficial
16 May 2022, 18:06Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply16 May 2022, 18:06
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's replyOfficial
17 May 2022, 12:19Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply17 May 2022, 12:19
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team