REFUND DEBIT ORDER!

I am quite disappointed in Finchoice. They are very eager to lend money for sure, but when things in your personal life come to such an extend that you need to opt for Debt Review and you STILL debit my bank account AFTER receiving a letter on the 28th of August where it clearly states: CANCELLATION OF DEBIT ORDERS. I have proof from my debt counsellor that you also received it! When I phoned to resolve this issue (as it is over R2000 that you owe me! and now double deducted) - your Debt Review department just says: We didn't receive correspondence before the 15th of September, we only received it on the 18th of September? How come the email was sent to both of us on the 28th of August????? Explain this! I NEED MY MONEY BACK PLEASE!!! I CANNOT MAKE A LIVING OUT OF NOTHING FOR THE NEXT 2-3 WEEKS! I ALREADY HAD TO WALK TO WORK - I WILL PROBABLY HAVE TO WALK AGAIN! REFUND ME ASAP!! OR I WILL TAKE THIS FURTHER!!!!