*** ***** Refund

Extremely Poor Experience with FinChoice – Beware. My experience with FinChoice has been nothing short of a nightmare.

I had an appalling experience with FinChoice that I feel compelled to share. Someone managed to change my cellphone number on my account without my approval, any OTP, or confirmation from my side, and I only received an SMS notifying me that the change had occurred. This was clearly a *****ulent activity, and I had to wait until business hours the next day just to report it.

Despite reporting the ***** immediately, FinChoice failed to put my account on hold or reverse the transaction at the time. Three weeks later, they debited my account for this *****ulent transaction. Only after strenuous engagement with their team did they begin an investigation, which concluded that the transaction was indeed *****ulent. They then promised to refund my money within three working days.

Now, five working days later, I am still waiting for my refund. This has been an extremely frustrating and unacceptable experience.

FinChoice’s customer support is abysmal:

Emails receive days of delay, often only apologies without any constructive information. Phone calls are routinely cut off, despite providing all the necessary details, and they never return calls. You end up repeating your explanation multiple times with no resolution, leaving you frustrated and ignored. I strongly advise against using FinChoice. Their handling of *****, lack of responsiveness, and complete disregard for customer experience is shocking. I will never refer anyone to take out anything with them.

Still anxiously waiting on my refund and confirmation that my account is closed.