Refund

December they asked to update my salary date as they know most people get paid early which I did the 13th then they did not debit my account had to make a payment after that they debited my account again they called in for a refund on the 17 which they Saud 24 to 48 hours even today I have been waiting been calling since no answer or when they answer they not sure why is the refund department not doing their job even today I called they logged another ticket which I was told they not sure when will.I get my refund I haven't Also asking them to update my details.as they not correct been sending my ID still not I'm so disappointed