Recent Finchoice Service is Shocking

I have been with Finchoice for a while now. I've even recommended them to friends. Usually their service is great. Now I'm having to rethink my entire view of them. Last week I had THREE different consultants tell me THREE different things. One even said that the first consultant must have "been lying so that she didn't make you upset.'" It is COMPLETELY UNACCEPTABLE.

I have asked over email and over the phone to have a manager come back to me. That I want my case escalated so that someone who can actually help me, will do so.

And... nothing. NOBODY has come back to me. I keep just being told since last week that it's been escalated.

I don't think I'm asking for much when I say that I want to speak to someone who knows what they are doing and will resolve my issue ASAP via email so that it is in writing and I can't answer my phone during work hours which has been told to consultants repeatedly.