Poor service from the manager Ziyaad

Finchoice funeral division is the worst, firstly they debit my account today the 24, whilst my debit order date is the 27th, I called and ended up speaking to a unless manager by the name of Ziyaad, I requested the sales recording and he confirmed that he logged a ticket and that I will get an sms , I have since been waiting and nothing is received.

I further requested that the Debi check be cancelled and a normal debit order be activated because I cannot have you debiting my account whenever you feel like,

I need the sales call recording and the debi check to be cancelled