Poor service delivery/ call center incompetence

Finchoice sends me an SMS. Inviting me to apply for a loan. They also been trying to phone me for the last couple of months but I am at work so I only see the missed calls at the end of the day. I recognised the number when the agent called me back after I went to the website on Sunday 8/11/2015 and app**** for the loan. She said I must email either my pay slip or bank statement to them which I did immediately after the call ended.<br> <br> The next day I waiting for at least a response as to the progress of my loan but nothing happened. After I came home after 6 PM I called the call centre again and a lady by the name of Jasmine or Jasmien said she will let them know to attach my documents in the morning to my file as soon as they come in because according to her back office left already. It is now Tuesday. I called in probably more than 6 times and every time I get another response. I was told to send my documents straight to the manager C Hendriks by Yusri. I did. I phoned two hours later they said they received it and it is being processed. Still no SMS or response about when this loan payout will happen. When I ask to speak to the manager I get excuses.<br> <br> DISGUSTED.