poor service

I have never seen such unprofessionalism from a company, I app**** for a loan online then a debit check was done, and docs were uploaded but the process was not complete. I then called yesterday the consultant assisted with the application, and I sent the bank statement and payslips, she read the terms and conditions, and the clauses, and the debit check was also done again. she then advised me I will get an SMS. I only got an SMS for the documents, then today they called me, unfortunately, I missed the call, I then have been calling through the day but have not helped I am told they only call a customer once if they don't answer they move to another customer. How ridiculous is that? I am here in need but they are failing me as a new customer.