LP
Lorenzo P
1 reviews | Active since Apr 2019
31 Jul 2023, 08:31
Poor service
Good day Finchoice!
So it is me again! After enduring an entire month to wait for my debit order to go off which it did on Friday. I called and spoke to one of your consultants. He advised that I need to wait till Monday for this apparent "block" to be removed from my account.
According to my email trail one of your consultants advised after my debit order went off i will be able to have access to additional funds.
So please advise what the issue is this time around?
Like I said before I made a payment to my outstanding amount and now there is an apparent block on my account!
Helpful (0)
Replies (6)0
Replies (6)LP
Lorenzo P's updateReviewer Update
01 Aug 2023, 10:29I called Finchoice yesterday and requested to speak to a Team leader... its been more than 24 hours and I still haven't heard back!
In addition, it has been more than 24 hours and FINCHOICE has not responded to the review I posted on Hellopeter.
In addition, it has been more than 24 hours and FINCHOICE has not responded to the review I posted on Hellopeter.
LP
Lorenzo P's update01 Aug 2023, 10:29
Reviewer Update
I called Finchoice yesterday and requested to speak to a Team leader... its been more than 24 hours and I still haven't heard back!
In addition, it has been more than 24 hours and FINCHOICE has not responded to the review I posted on Hellopeter.
In addition, it has been more than 24 hours and FINCHOICE has not responded to the review I posted on Hellopeter.
Finchoice's replyOfficial
02 Aug 2023, 12:59Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply02 Aug 2023, 12:59
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
LP
Lorenzo P's updateReviewer Update
02 Aug 2023, 13:27Hi Finchoice,
Thank you for the automated response. I would like to inform you that it has been more than 48 hours. Still no response from any of your consultants, teamleaders or managers.
This is really pathetic and poor service.
Thank you for the automated response. I would like to inform you that it has been more than 48 hours. Still no response from any of your consultants, teamleaders or managers.
This is really pathetic and poor service.
LP
Lorenzo P's update02 Aug 2023, 13:27
Reviewer Update
Hi Finchoice,
Thank you for the automated response. I would like to inform you that it has been more than 48 hours. Still no response from any of your consultants, teamleaders or managers.
This is really pathetic and poor service.
Thank you for the automated response. I would like to inform you that it has been more than 48 hours. Still no response from any of your consultants, teamleaders or managers.
This is really pathetic and poor service.
Finchoice's replyOfficial
03 Aug 2023, 11:01Good day,
We thank you for your feedback. We are currently working on your account and should have a resolution soon
The finchoice team
We thank you for your feedback. We are currently working on your account and should have a resolution soon
The finchoice team
Finchoice's reply03 Aug 2023, 11:01
Official
Good day,
We thank you for your feedback. We are currently working on your account and should have a resolution soon
The finchoice team
We thank you for your feedback. We are currently working on your account and should have a resolution soon
The finchoice team
LP
Lorenzo P's updateReviewer Update
04 Aug 2023, 11:22Good day Finchoice.
It has been more than 24 hours. According to your email the matter has been escalated.
As you are aware when you escalate an incident, should that incident not be a priority?
HelloPeter... I've had enough of Finchoice and their empty promises.
I spoke to 3 consultants who provided false information yet I am still waiting on feedback?
The service is poor in all honesty.
It has been more than 24 hours. According to your email the matter has been escalated.
As you are aware when you escalate an incident, should that incident not be a priority?
HelloPeter... I've had enough of Finchoice and their empty promises.
I spoke to 3 consultants who provided false information yet I am still waiting on feedback?
The service is poor in all honesty.
LP
Lorenzo P's update04 Aug 2023, 11:22
Reviewer Update
Good day Finchoice.
It has been more than 24 hours. According to your email the matter has been escalated.
As you are aware when you escalate an incident, should that incident not be a priority?
HelloPeter... I've had enough of Finchoice and their empty promises.
I spoke to 3 consultants who provided false information yet I am still waiting on feedback?
The service is poor in all honesty.
It has been more than 24 hours. According to your email the matter has been escalated.
As you are aware when you escalate an incident, should that incident not be a priority?
HelloPeter... I've had enough of Finchoice and their empty promises.
I spoke to 3 consultants who provided false information yet I am still waiting on feedback?
The service is poor in all honesty.
LP
Lorenzo P's updateReviewer Update
11 Aug 2023, 15:12Good day HelloPeter.
Just to provide you with an update. I received a response from Finchoice on the 06 of August 2023 after 9pm the evening advising me that my account has been escalated to their 'technician' and they are awaiting on feedback.
Please note the 6th of August was on Sunday and its been 5 days with no response. I have decided to take additional steps by logging a formal complaint on the credit bureaus website.
The reason for the form complaint is because I was provided with false information in respect of my account.
In addition, I contacted finchoice who advised me that a team leader will contact me (this happened almost 2 weeks ago).
It has been almost 2 weeks, not once did a manager call me or a consultant. All I receive was email communication.
The fact that I was **** to on black and white by their consultants does not sit right with me.
Just to provide you with an update. I received a response from Finchoice on the 06 of August 2023 after 9pm the evening advising me that my account has been escalated to their 'technician' and they are awaiting on feedback.
Please note the 6th of August was on Sunday and its been 5 days with no response. I have decided to take additional steps by logging a formal complaint on the credit bureaus website.
The reason for the form complaint is because I was provided with false information in respect of my account.
In addition, I contacted finchoice who advised me that a team leader will contact me (this happened almost 2 weeks ago).
It has been almost 2 weeks, not once did a manager call me or a consultant. All I receive was email communication.
The fact that I was **** to on black and white by their consultants does not sit right with me.
LP
Lorenzo P's update11 Aug 2023, 15:12
Reviewer Update
Good day HelloPeter.
Just to provide you with an update. I received a response from Finchoice on the 06 of August 2023 after 9pm the evening advising me that my account has been escalated to their 'technician' and they are awaiting on feedback.
Please note the 6th of August was on Sunday and its been 5 days with no response. I have decided to take additional steps by logging a formal complaint on the credit bureaus website.
The reason for the form complaint is because I was provided with false information in respect of my account.
In addition, I contacted finchoice who advised me that a team leader will contact me (this happened almost 2 weeks ago).
It has been almost 2 weeks, not once did a manager call me or a consultant. All I receive was email communication.
The fact that I was **** to on black and white by their consultants does not sit right with me.
Just to provide you with an update. I received a response from Finchoice on the 06 of August 2023 after 9pm the evening advising me that my account has been escalated to their 'technician' and they are awaiting on feedback.
Please note the 6th of August was on Sunday and its been 5 days with no response. I have decided to take additional steps by logging a formal complaint on the credit bureaus website.
The reason for the form complaint is because I was provided with false information in respect of my account.
In addition, I contacted finchoice who advised me that a team leader will contact me (this happened almost 2 weeks ago).
It has been almost 2 weeks, not once did a manager call me or a consultant. All I receive was email communication.
The fact that I was **** to on black and white by their consultants does not sit right with me.