AP
Ayanda P
1 reviews | Active since Mar 2018
23 Feb 2024, 12:58
Poor service
I have a loan with Finchoice mobimoney account was paid up to date and what they did was not update my account I have been calling them through out to update the status as it will affect my credit score but they'll keep saying I must wait my biggest concern is my credit score on how it appears to other credit providers on top of that it is stating I'm due to pay more then the balance of the account I haven't been assisted no changes on the Finchoice app please assist
Helpful (0)
Replies (3)0
Replies (3)
Finchoice's replyOfficial
23 Feb 2024, 13:29Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply23 Feb 2024, 13:29
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's replyOfficial
23 Feb 2024, 13:50Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply23 Feb 2024, 13:50
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
AP
Ayanda P's updateReviewer Update
23 Feb 2024, 13:58Not resolved because it's still stating that I'm due for high amount whereas my balance is lesser
AP
Ayanda P's update23 Feb 2024, 13:58
Reviewer Update
Not resolved because it's still stating that I'm due for high amount whereas my balance is lesser